positive prank hachette customer service, positive pranks, books, donna tartt

I Called A Publishing Company’s Customer Service Line To Tell Them I Loved A Book And They Were Speechless

Recently, I’ve been calling customer service lines for a number of companies I like, and telling them “good job.” Usually, they’re confused and delighted. I call it “Positive Pranks.” I only call when I have something nice to say.

Who does that? Customer service is for angry complaints about finding a shrimp tail in your Cinnamon Toast Crunch (LOL, remember that? I hated it). However, when I look at a bottle of shampoo, it doesn’t say “call this number to yell at a stranger.”


No, it says call this number with “questions and comments.” Well, I love to put in my two cents.

If they set up a comments section that you can use by phone, why would I spend time writing my thoughts down? I’ll call them and tell them exactly how I feel. That’s what I did with Hahette’s customer service line after I finished reading Donna Tartt’s The Goldfinch.

It was an incredible read! I thought they should know.

Here’s what happened when I called a publishing company’s customer service line to tell them I loved a book:

Wasn’t that nice? They really sounded like they wanted to get off the phone. Probably so they could answer other calls telling them what a great job they’re doing.

If you’d like to hear more positive pranks, I made a long Twitter thread of my favorites:

See more funny bookish content from Better Book Titles:

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