Recently, I’ve been calling customer service lines for a number of companies I like, and telling them “good job.” Usually, they’re confused and delighted. I call it “Positive Pranks.” I only call when I have something nice to say.
Who does that? Customer service is for angry complaints about finding a shrimp tail in your Cinnamon Toast Crunch (LOL, remember that? I hated it). However, when I look at a bottle of shampoo, it doesn’t say “call this number to yell at a stranger.”
No, it says call this number with “questions and comments.” Well, I love to put in my two cents.
If they set up a comments section that you can use by phone, why would I spend time writing my thoughts down? I’ll call them and tell them exactly how I feel. That’s what I did with Hahette’s customer service line after I finished reading Donna Tartt’s The Goldfinch.
It was an incredible read! I thought they should know.
Here’s what happened when I called a publishing company’s customer service line to tell them I loved a book:
— Dan Wilbur (@DanWilbur) September 26, 2019
Wasn’t that nice? They really sounded like they wanted to get off the phone. Probably so they could answer other calls telling them what a great job they’re doing.
If you’d like to hear more positive pranks, I made a long Twitter thread of my favorites:
— Dan Wilbur (@DanWilbur) September 19, 2019